Cancel/Change Order

Thank you for shopping with Mrfreeshirts. This Cancel/Change Order Policy explains how customers may request order cancellations, shipping address corrections, product changes, quantity changes, or other order updates after placing an order through https://mrfreeshirts.com/.

Mrfreeshirts sells jewelry products, including rings, necklaces, and earrings. Because orders may enter processing quickly, customers should contact us as soon as possible if they need to cancel or change an order. We will make reasonable efforts to help before the order has been processed, packed, or handed to the shipping carrier.

1. Order Cancellation Overview

Customers may request an order cancellation after placing an order, but cancellation is not guaranteed. Once an order begins processing, is packed, receives shipping preparation, or is handed to USPS, UPS, or FedEx, we may no longer be able to cancel it.

To request a cancellation, please email support@mrfreeshirts.com as soon as possible. Include your order number, full name, email address used at checkout, and the reason for cancellation. The earlier we receive your request, the better chance we have of stopping the order before fulfillment continues.

Request Type	Availability	Important Notes
Cancel Order	Possible only before processing or shipment	Cancellation is not guaranteed once fulfillment has started.
Change Shipping Address	Possible only before shipment	Address changes cannot be guaranteed after carrier handoff.
Change Product	Possible only before processing	Product changes depend on availability and order status.
Change Quantity	Possible only before processing	Additional payment may be required for added items.
Change Billing Details	Limited after payment	Payment provider rules may restrict billing changes after checkout.

2. Order Cut-Off Time and Processing Schedule

Our order cut-off time is 5:00 PM EST, Monday through Friday. Orders placed before 5:00 PM EST on a business day may begin processing the same business day. Orders placed after 5:00 PM EST, on weekends, or on holidays begin processing on the next business day.

Standard handling time is 1 – 2 business days. During this time, the order may be reviewed, prepared, packed, labeled, and handed to the delivery carrier. Once this process begins, cancellation or changes may become limited.

Order Placement Time	Processing Start	Cancellation/Change Chance
Before 5:00 PM EST, Monday – Friday	Same business day	Best chance if requested immediately after ordering.
After 5:00 PM EST, Monday – Friday	Next business day	Request should be sent before the next business day begins.
Saturday or Sunday	Next business day	Request should be sent before Monday processing begins, unless Monday is a holiday.
Holiday	Next business day	Processing may begin when normal business operations resume.

3. How to Request an Order Cancellation

To request cancellation, please contact us by email at support@mrfreeshirts.com. The email subject line should clearly state that you are requesting an order cancellation. This helps our support team identify the request quickly.

Once we receive your request, we will check the order status. If the order has not entered fulfillment and has not shipped, we may be able to cancel it. If the order has already been processed or shipped, we may not be able to stop it, and you may need to follow our Return & Refund Policy after delivery.

4. How to Request an Order Change

If you need to change an order, contact us as soon as possible at support@mrfreeshirts.com. Order changes may include correcting a shipping address, updating the recipient name, changing a product selection, changing quantity, or correcting contact information.

Changes can only be made if the order status allows it. Once the order has been packed, labeled, or transferred to a carrier, changes may no longer be possible. We cannot guarantee that every request can be completed, but we will make reasonable efforts to help when the order is still eligible.

Change Request	Information Needed	Possible Limitation
Shipping Address Correction	Correct full address, apartment/unit number, city, state, ZIP code	Cannot be guaranteed after shipment or carrier handoff.
Product Change	Original item and requested replacement item	Depends on availability and processing status.
Quantity Change	Requested quantity and product details	Additional payment or partial adjustment may be required.
Email or Phone Correction	Correct contact information	May not update previously sent emails or carrier records.
Recipient Name Correction	Correct recipient name	Cannot be guaranteed after label creation.

5. Address Change Requests

Customers are responsible for entering the correct shipping address at checkout. Please carefully review the recipient name, street address, apartment or unit number, city, state, ZIP code, and email address before submitting your order.

If the address is incorrect, contact us immediately. We may be able to update the address if the order has not been processed or shipped. However, after a shipping label is created or the package is handed to USPS, UPS, or FedEx, we may not be able to change the delivery destination.

Mrfreeshirts is not responsible for delivery delays, failed delivery, lost packages, returned packages, or extra costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

6. Product Change Requests

Product change requests may include changing a ring to a different style, selecting a different necklace, switching earrings, or adjusting product quantity. These changes are possible only if the order has not entered fulfillment and the requested item is available.

If the requested item has a different price, we may need to arrange an additional payment, refund adjustment, or cancellation and replacement order. We will explain the available options by email before making the change.

If the order has already shipped, product changes cannot be made. In that case, customers may follow our Return & Refund Policy after receiving the order, provided the item meets return eligibility requirements.

7. Quantity Change Requests

If you ordered the wrong quantity, please email us quickly. Quantity changes are possible only before fulfillment begins. If you want to add items, additional payment may be required. If you want to remove items, a partial adjustment may be possible if the order has not been processed.

Once items are packed or shipped, quantity changes cannot be made. If you receive more items than needed because the order could not be changed in time, you may request a return under our Return & Refund Policy.

8. Orders That Have Already Shipped

Once an order has shipped, we cannot cancel the shipment or guarantee changes to the delivery address. Shipping carriers operate their own routing and delivery systems, and changes may not be available after the package enters the carrier network.

If your package has already shipped, please monitor the tracking information provided by email. If the package is delivered and you no longer want the item, you may request a return within 30 days of delivery according to our Return & Refund Policy.

Approved refunds are processed within 7 business days after the returned item is received, inspected, and approved. Mrfreeshirts does not charge return fees or restocking fees for approved returns.

9. Refunds for Cancelled Orders

If your order is successfully cancelled before processing or shipment, any approved refund will be issued to the original payment method used at checkout. Refund timing may depend on the payment provider, bank, card issuer, or PayPal processing schedule.

When a refund is issued by Mrfreeshirts, it may take additional time for the funds to appear on your statement. This posting time is controlled by your financial institution or payment provider and is not controlled by Mrfreeshirts.

Cancellation Status	Refund Result	Notes
Cancelled before processing	Refund may be issued to original payment method	Refund timing depends on bank or payment provider.
Cancelled before shipment but after payment	Refund may be processed after cancellation confirmation	Support will confirm the order status by email.
Already shipped	Cancellation not available	Customer may request a return after delivery if eligible.
Delivered	Return review required	Return request must be submitted within 30 days of delivery.

10. When We May Cancel an Order

Mrfreeshirts may cancel an order when necessary. This may happen due to payment issues, suspected fraud, incorrect information, product unavailability, duplicate orders, system errors, pricing errors, shipping restrictions, or other order concerns that prevent successful fulfillment.

If we cancel an order, we will make reasonable efforts to notify the customer using the email address provided at checkout. If payment was captured and the order is cancelled, an applicable refund will be issued to the original payment method.

Reason for Store Cancellation	Explanation
Payment issue	Payment is declined, reversed, incomplete, or cannot be verified.
Suspected fraud	Order activity appears suspicious or requires additional verification.
Product unavailable	The item becomes unavailable before fulfillment.
Incorrect customer information	Shipping or contact details are incomplete, invalid, or undeliverable.
Technical or pricing error	A clear website, checkout, inventory, or pricing error affects the order.

11. Incorrect or Incomplete Customer Information

Customers must provide accurate order details during checkout. Incorrect names, missing apartment numbers, wrong ZIP codes, incomplete street addresses, or invalid email addresses may cause delivery problems or prevent us from contacting you about your order.

If our team notices an issue with order information before shipment, we may contact the customer for clarification. If we cannot confirm the required information, the order may be delayed or cancelled. If the order has already shipped with incorrect information, we may not be able to reroute or recover the package.

12. Duplicate Orders

If you accidentally place a duplicate order, contact us immediately. We may be able to cancel the duplicate order if it has not entered processing or shipment. Please provide both order numbers so our support team can identify the duplicate purchase correctly.

If both orders have already shipped, cancellation may not be possible. You may request a return after delivery, subject to our Return & Refund Policy.

13. Payment Authorization and Cancelled Orders

In some cases, a payment may appear as a pending authorization before it is fully captured. If an order is cancelled before payment is captured, the pending authorization may be released by your bank or payment provider. The release time depends on the payment provider and your financial institution.

If payment has already been captured and the order is successfully cancelled, a refund will be processed to the original payment method. Mrfreeshirts cannot force a bank or payment provider to post funds instantly after a refund is issued.

14. Return Option When Cancellation Is Not Available

If your order cannot be cancelled because it has already been processed or shipped, you may still have the option to request a return after the package is delivered. Returns must be requested within 30 days from the delivery date.

Returned jewelry must meet our return eligibility requirements. Items should be unused, unworn, clean, and in original condition unless they arrived damaged, defective, or incorrect. Customers must contact us before sending any item back.

15. Damaged, Defective, or Incorrect Orders

If you want to change or cancel an order because the item arrived damaged, defective, incorrect, or incomplete, please contact us at support@mrfreeshirts.com. Include your order number, a description of the issue, and clear photos of the item and packaging.

Our team will review the issue and explain the available resolution. Depending on the situation, we may offer a replacement, refund, return instructions, or another appropriate solution.

16. Important Customer Responsibilities

Customers are responsible for reviewing all order details before completing checkout. Please check product type, quantity, shipping address, billing details, email address, and any selected product options before submitting payment.

Customer Responsibility	Why It Matters
Review product details	Helps avoid ordering the wrong ring, necklace, earrings, size, color, or quantity.
Enter accurate shipping address	Prevents failed delivery, delays, returned packages, or lost shipments.
Use correct email address	Allows you to receive order confirmation, tracking, and support updates.
Contact support quickly	Cancellation and change requests are time-sensitive.
Wait for instructions	Prevents confusion, unauthorized returns, or delayed processing.

17. Policy Summary

Topic	Mrfreeshirts Policy
Cancellation Request	Must be emailed as soon as possible to support@mrfreeshirts.com.
Cancellation Guarantee	Cancellation is not guaranteed once processing or shipment begins.
Order Changes	May be possible before fulfillment, depending on order status and availability.
Cut-Off Time	5:00 PM EST, Monday – Friday.
Handling Time	1 – 2 business days.
Already Shipped Orders	Cannot be cancelled; customer may request a return after delivery if eligible.
Return Window	30 days from delivery for eligible returns.
Refund Time	Approved refunds are processed within 7 business days after inspection and approval.

18. Contact Us

If you need to cancel or change an order, please contact us immediately. Include your order number and a clear explanation of the requested change so our team can review the order status as quickly as possible.

By placing an order with Mrfreeshirts, you acknowledge that cancellation and change requests are time-sensitive and may not be possible once fulfillment or shipment has started.