Refund & Returns

Return & Refund Policy – Mrfreeshirts

Last Updated: November 2025

Thank you for shopping at Mrfreeshirts, your trusted online destination for women’s blouses, jeans, outerwear, shirts, t-shirts, tank tops, and camis. We want every customer to feel confident and satisfied with each purchase. This Return & Refund Policy explains how returns work, how refunds are issued, and what you can expect if you need to send an item back. Our policy is simple, transparent, and customer-friendly—with no fees of any kind.

1. Overview

At Mrfreeshirts, we want your shopping experience to be comfortable and worry-free. If something does not meet your expectations, you may return it within 60 days of delivery for a full refund to your original payment method. We offer:

  • 60-day return window
  • 10-day refund processing time
  • Zero return fees
  • Zero restocking fees
  • Zero processing fees
  • Zero hidden charges

This policy works hand-in-hand with our Shipping Policy.

2. Return Eligibility

To qualify for a return, items must be:

  • Returned within 60 days of delivery
  • Unused, unworn, unwashed
  • Free from stains, odors, or damage not caused by transit
  • With all original tags attached
  • In original packaging
  • Accompanied by proof of purchase

Items Automatically Eligible:

  • Wrong item received
  • Damaged upon arrival
  • Manufacturing defects
  • Incorrect sizing caused by production

Customer Choice Returns (No-fault): Allowed with no penalty.

3. Return Fees

No Fees at All.

  • No return fees
  • No restocking fees
  • No handling fees
  • No refund processing fees
  • No label fees

4. How to Start a Return

Email: support@mrfreeshirts.com

Include:

  • Your full name
  • Order number
  • Reason for return
  • Photos or video if item is damaged or incorrect

Support responds within 24 hours (Monday–Saturday, 8:00 AM – 7:00 PM EST). You will receive:

  • Return approval
  • Prepaid return label (if applicable)
  • Packaging & shipping instructions

5. Return Timeline

Phase Timeframe Details
Customer prepares return Up to 60 days You may return anytime within 60 days.
Return inspection 1–3 business days We inspect your item within 72 hours of arrival.
Refund processing Up to 10 days Refund issued to original payment method.

6. Refund Details

Refund Method: Original payment method only.

Full Refunds Include:

  • 100% product cost

Non-Refundable:

  • Original shipping fee ($6.99)
  • Shipping upgrades (if any)

7. Exchanges

To exchange:

  • Start a return
  • Place a new order for the replacement item

8. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Send photos or video
  • Provide your order number
  • Describe the issue

Resolution options:

  • Replacement
  • Full refund
  • No fees ever

9. Non-Returnable Items

  • Heavily worn, washed, or altered items
  • Items without tags or packaging
  • Items with strong odors
  • Misused items
  • Final-sale items clearly marked as non-returnable

10. Lost or Missing Refunds

If your refund is missing:

  • Check bank account
  • Contact card provider
  • Allow 2–5 more business days

Email us if needed: support@mrfreeshirts.com

11. Our Commitment to Customers

We promise:

  • Fair and flexible return windows
  • No-fee returns
  • Fast processing
  • Clear communication
  • Dedicated support

12. Contact Information

Customer Support Hours:
Monday – Saturday
8:00 AM – 7:00 PM (EST)

Email: support@mrfreeshirts.com
We typically respond within 24 hours.